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Manage subscriptions, invoices & payments

In the happyhotel Customer Portal you can:

  • download invoices as PDF
  • change the billing address for the next invoice
  • add or change your payment method (credit card or SEPA Direct Debit)
  • view your contract term / subscription details

 

How to sign in

  1. Open the Customer Portal: https://happyhotel.chargebeeportal.com/portal/v2/login
  2. Enter the email address we have saved as your billing contact (we send your invoices to this address) and click Continue.
  3. You’ll receive a one-time passcode (OTP) by email. Enter the code and click Sign in.

💡 No code received?
Check your spam folder or click “Resend one-time passcode (OTP)”. You don’t need to remember a password — sign-in always works via an email code.

💡 Tip: Use the email address where you receive your invoices from us. If you’re not sure which one it is, or if it has changed, contact Support.

 

Overview

After signing in, you’ll see the “Manage subscriptions” start page. At the top, you’ll find your active subscription with plan, number of units, and the billing amount. Below that, you can access these sections:

Section What you can do there
Account details Change name, company, and email address
Billing address Update the billing address (incl. VAT ID)
Payment methods Add/change credit card or SEPA Direct Debit
Invoice history View and download all invoices

 

View subscription details

On the start page, click your subscription to open the details. You’ll see your plan, the number of billed units, and the annual amount.
Under “Show line items” you can expand the individual items.

 

Change account details

  1. On the start page, open Account details.
  2. Click the entry you want to change.
  3. Update first name, last name, company, or email address.
  4. Confirm with Update.

⚠️ Important: The email address in your account details is also your login email for the portal and the recipient of your invoices.

 

Change billing address

  1. Open Billing address.
  2. Click the address you want to edit.
  3. Update the fields (street, city, ZIP, country, VAT ID).
  4. Save with Update.

The updated address will be used starting with the next invoice.

 

Add or change a payment method

  1. Open Payment methods. You’ll see your currently saved payment method — the primary one is marked accordingly.
  2. Click Add new.
  3. Select Credit card or SEPA Direct Debit and enter the details.
  4. Confirm with Add.

💡 Tip: You can save multiple payment methods. If a charge fails on the primary method, the system can automatically fall back to an alternative payment method — helping you avoid interruptions.

 

Download invoices

  1. Open Invoice history.
  2. You’ll see all invoices with invoice number, amount, date, and status.
  3. Click Download next to the invoice to save it as a PDF.

 

Questions? Message us via the in-app chat or write us an email to support@happyhotel.io.