Frequently asked questions and messages about restrictions

I don't see any restrictions in the price calendar.

Turn the rows on under Edit view > Restrictions. See Showing restrictions in the price calendar.

A restriction is missing in the editor, for example Max. stay.

Your PMS doesn't support this restriction. Under Settings > Integrations you can see which types get sent.

I set a restriction, but I can't see it on Booking.com.

happyhotel sends to your PMS. From there the data goes to your channel manager and the channels, which can take a few minutes. First check whether the restriction arrived in your PMS. If it didn't, contact support.

I changed the restriction in my PMS, but happyhotel shows the old value.

Depending on your PMS, happyhotel reads restrictions once a day. It's best to manage restrictions in one place only, so both systems stay the same.

Message: "Restrictions in the past couldn't be set."

Your period starts before today. Choose a start date from today on.

Message: "No price exists for at least one restriction."

The rate has no price yet for at least one day. Set a price first, then save the restriction again.

Message: "The minimum stay is longer than the maximum stay."

Change one of the two values.

Message: "Restrictions cannot be set on virtual rates."

Under Applies to, select at least one real rate.

Does happyhotel apply restrictions automatically, like Autopilot does for prices?

No. You always apply suggestions yourself.

Can happyhotel also suggest closed for arrival or closed for departure?

Right now we only suggest the minimum stay.