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What to expect during your happyhotel onboarding

To ensure that happyhotel is perfectly tailored to your hotel, we guide you through every step — from the technical preparation and Go-Live to the ongoing support that follows.

1. Preparation

During the preparation phase, we connect happyhotel to your Property Management System (PMS).

You can find an overview of the PMS integrations supported by happyhotel, along with important information about each integration, on our PMS integrations page.

We then import the data required for the setup into happyhotel, including:

  • historical data
  • room categories
  • your hotel's rate structure

This creates the foundation for a smooth start with happyhotel.

2. Go-Live

During the onboarding session, we configure happyhotel specifically for your hotel and introduce you to the most important features of the tool.

Together, we define:

  • the standard and maximum occupancy of your room categories
  • the Revenue Rate as the framework for our pricing algorithm
  • your competitors (optional)
  • relevant events (optional)

You will then receive an overview of the key features and an explanation of how to use happyhotel in your day-to-day work.

To conclude the session, we carry out a price transfer together. This allows us to check that the systems are communicating correctly and that prices are being transferred successfully to your PMS.

3. Follow-up

After onboarding, you can start working with happyhotel and familiarise yourself with its features and processes.

If you have any technical questions, you can contact our Support Team directly at any time.

If you would like to revisit individual features at a later stage, you can find additional explanations and recorded sessions in our Webinar Library.

4. Kick-off with Revenue Management

Following the onboarding session, you will have a kick-off call with your assigned Revenue Manager.

This is an opportunity to meet your personal point of contact for all questions relating to your pricing. Your Revenue Manager will then support you in making the most of happyhotel and help you with any questions about your pricing strategy.